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| Frequently-Asked-Questions | |
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| Products |
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Are your products authentic?
All our products are new, authentic
and free from manufacturing defects. We obtain all our products from
authorized distributors and resellers. We
guarantee that all our DVD's are authentic, new and
free from manufacturing defects.
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| Shipping |
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How much is shipping?
Shipping cost are based on your destination and method of shipping (Canada Post Ground, Canada Post Air, USA/CANADA Expedited and
Courier.
Please contact our
Sales Department for more information.
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When will I receive my order?
Your order will be shipped out within
two business days from the day we receive your payment.
The estimated delivery time to the major destinations are listed below:
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Destination |
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Canada Post Ground |
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Courier Service |
| United States |
15 to 30 Business
Days |
3 to 7
Business Days |
| Canada |
15 to 30 Business
Days |
3 to 7
Business Days |
| Europe |
30 or more
Business Days |
5 to 10
Business Days |
| Rest of the World |
30 or more
Business Days |
5 to 10
Business Days |
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The delivery time provided above is an estimate
only. We shall not be liable for any delay in effecting delivery of shipment for
whatever reason.
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How do I track my order?
If your order is shipped out by
Canadapost Ground Shipping: There are no
online tracking options. Please email us -
Shipping Department
USA/CANADA Expedited Shipping: To track your order, please
proceed to Canada Post Online
Parcel Tracking to track your shipment.
Courier (UPS,
Purolator,
FedEX and
DHL) You will
receive a confirmation email indicating your tracking a number and a website address for you to track your
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| Payment |
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What credit cards do you accept?
We are able to accept Visa,
MasterCard, American Express and Discover.
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What other forms of payment do you
accept?
If you do not have a credit card, you
may choose to pay us using any one of the four options listed below:
Wire transfer;
Money Order;
To pay us using any of these alternative forms of payment, please contact our Sales Department.
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Can I pay for my order using two
credit cards?
Yes. You may pay for your order using
two credit cards. All you need to do is is to contact our
Billing Department and provide us with the following
information:
1. Movie/Song(s) title(s) you would like to purchase; and
2. The amount to be charged to each of the credit cards.
After we receive your request, we will set up special payment pages for you
to pay us using two credit cards.
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| Returns |
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Can I return the item if I am not
satisfied with it?
OF COURSE. All purchase are backed by our 30 Days Money Back
Guarantee. You can return the product to us for any reason
within 30 days of delivery and obtain a refund or store credit. The
actual shipping and handling costs associated with the order will be
deducted from the refund.
To qualify for a refund, you should send an email to our
Refund Department with your order number. We will then send you a refund
authorization form. The actual shipping and handling costs to be deducted from
your refund will be shown on the form. You will need to complete the form and
send it to us together with your returned product. You must return the product,
including all documentation and accessories, intact and in its original
packaging, undamaged and unused. The product must be shipped using a mail or
courier service with delivery confirmation. Please also make sure that you pack
the product properly. Loss or damage that occurs during shipping is your
responsibility.
All regular price items qualify for either a refund or store credit. All sale
items can only be returned for a store credit, unless otherwise stated.
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What if you ship the wrong item to
me?
In the event that you receive a
different product from the one that you ordered due to a mistake on
our part, we will bear the shipping costs associated with the return
as well as shipping costs associated with sending the right product
to you by the mode of shipment specified in the order.
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| Privacy and Security |
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Is it safe to shop at explorefree.com?
Absolutely. Our primary credit card payment processor,
2CO, has developed the most advanced bank-level security
and encryption systems available in the industry. Whenever you
provide any credit card information, you will be connected to a
2CO secure server that automatically encrypts your confidential
information using Secure Sockets Layer (SSL) technology with an
encryption key length of 128-bits (the highest level commercially
available) and are signed using Thawte digital certificates To find
out more about how we provide secure shopping at explorefree.com,
please
click here.
explorefree.com has been validated by Trust Logo to accepts Credit Cards.
Click here to check the site Trust Logo.
explorefree.com holds a website identity assurance warranty of $10,000. This means that you are insured for up to $10,000 when relying on the information provided by IdAuthority on this site.
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Will my personal information be
abused or sold to a third party?
We will never abuse or sell your personal information to a third
party. To find out more about how we protect your privacy, please
click here.
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